Privacy Policy

Rough Day Club Gifts is committed to protecting your privacy and ensuring that your personal data is handled safely, securely and transparently.
This Privacy Policy explains how we collect, use and protect your information when you visit roughdayclubgifts.com or make a purchase from us.

 

1. Who We Are

Rough Day Club Gifts is a trading name of TavernCreative Limited, a company registered in England and Wales.
Company number: 11100975
VAT number: GB302033670
Registered address: Suite 7, Cobbs Wood House, Ashford, Kent, TN23 1EP.

If you have any questions about this policy or how we handle your data, you can contact us here

 

2. The Information We Collect

We collect and store the following types of information when you use roughdayclubgifts.com:

  • Personal details such as your name, billing and delivery address, email address and phone number when you place an order or create an account.
  • Payment details, which are processed securely through trusted payment providers (we do not store your full card information).
  • Order information such as products purchased, order value, and delivery preferences.
  • Communications such as messages, reviews or emails you send to us.
  • Technical data such as your IP address, browser type and device information collected via cookies and analytics tools.

 

3. How We Use Your Information

We only use your personal data for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Communicating with you about your purchase, delivery or returns.
  • Managing your account and providing customer support.
  • Sending marketing emails or product updates (only if you’ve opted in).
  • Analysing site traffic and improving our website performance.
  • Complying with legal, tax and accounting obligations.

We will never sell or misuse your personal information.

 

4. Sharing Your Data

We only share data with trusted partners who help us deliver our products and services. This may include:

  • Payment processors (e.g. Shopify Payments, Shop Pay).
  • Courier services (e.g. Royal Mail, FedEx).
  • Website hosting and analytics tools (e.g. Shopify, Google Analytics).
  • Email marketing services (only if you’ve subscribed to our newsletter).

These third parties are required to handle your data securely and comply with UK GDPR. We do not allow them to use your information for their own purposes.

 

5. Marketing Preferences

If you subscribe to our mailing list, we’ll send you occasional emails about new products, offers and updates from Rough Day Club Gifts.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us.

 

6. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies allow us to:

  • Remember your preferences and basket contents.
  • Analyse traffic and site performance.
  • Show relevant products or promotions.

You can disable or manage cookies in your browser settings at any time. Please note that some parts of the site may not function correctly without them.
For more information, visit our Cookies Policy.

 

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy. Typically:

  • Order and account data: retained for up to 6 years to meet tax and legal requirements.
  • Marketing data: retained until you unsubscribe or request deletion.

When we no longer need your information, it will be securely deleted or anonymised.

 

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct or delete your data.
  • Withdraw consent for marketing communications at any time.
  • Object to certain types of data processing.

To exercise these rights, please get in touch.
We may ask for proof of identity before fulfilling your request.

 

9. Data Security

We take data protection seriously. Our website uses SSL encryption, secure payment gateways, and trusted hosting services to protect your information.
While no online platform can guarantee complete security, we follow industry best practices to safeguard your personal data against loss, misuse or unauthorised access.

 

10. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16.
If we become aware that data has been provided by someone under this age, it will be deleted immediately.

 

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this page and marked with a revised date.

Last updated: November 2025

 

12. Contact Us

If you have any questions, concerns, or would like to make a complaint about how we handle your data, please contact: